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Account & privacy

Delete Your CherryPay Account

You can delete your CherryPay account directly in the mobile app. If you cannot access the app, you can request deletion of your account and associated personal data here.

Request deletion without the app

Delete through the mobile app

  1. Open the CherryPay mobile app.
  2. Go to Settings.
  3. Select the account-deletion option.
  4. Follow the instructions to complete the process.

Before your request is processed

We may need to verify that you own the account. Our team may contact you to complete verification or address any outstanding financial obligations.

Account deletion includes applicable associated personal data, subject to legal, security, fraud-prevention and regulatory retention requirements.

Information that must legally be retained will be handled according to our Privacy Policy.

For other questions, visit Support.

Request deletion without the app

If you no longer have access to the CherryPay app, you can submit an account deletion request using the form below. You do not need to log in, create an account or install the app.

Preferably use the email you registered with so we can identify your account.

You do not need to give a reason for deleting your account.

CherryPay will never ask you to provide passwords, OTPs, PINs, BVNs, NINs, bank account credentials, card details or identity documents in this form. Please do not include them.

Submitting this form starts a request. It does not instantly delete your account.