CherryPay Privacy Policy

1. Who We Are

CherryPay is a financial technology company that provides users with access to digital financial services, including multi-currency accounts, virtual cards, international and domestic transfers, remittance services, utility payments, currency conversion, and related solutions.

While CherryPay facilitates financial services, certain services may be provided through regulated banking, payment, and financial institution partners.

2. Information We Collect

To provide our Services safely and efficiently, we may collect the following categories of information:

Personal information you provide during registration and account management:

• Full name, date of birth, residential address, and nationality.
• Email address and phone number.
• Username and account details.

Identity verification information:

• Government-issued identification documents.
• Passport, driver's license, or national identity card information.
• Selfie verification images.
• Proof of address and source-of-funds documentation.

Financial information:

• Account balances and transaction history.
• Payment information, virtual card details, and bank account details.
• Currency conversion, funding, and withdrawal records.

Device and technical information:

• IP address and device identifiers.
• Browser and operating system details.
• App usage information, log files, and security or authentication data.

Communications information:

• Customer support conversations and email communications.
• Compliance requests, survey responses, and feedback submissions.

3. How We Use Your Information

We use personal information to:

• Create and manage user accounts.
• Process transactions, payments, and currency conversions.
• Issue and manage virtual cards and deliver requested financial services.
• Conduct Know Your Customer checks and confirm user eligibility.
• Detect suspicious activity, prevent unauthorized access, and investigate fraud.
• Comply with anti-money laundering, sanctions, and counter-terrorist financing obligations.
• Send account notifications, transaction confirmations, service updates, and security alerts.
• Provide customer support, analyze service performance, and improve our products.

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following grounds:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• User consent.
• Protection against fraud and financial crime.

5. How We Share Information

CherryPay does not sell personal information.

We may share information with trusted third parties when necessary to provide Services, including:

• Licensed banks, payment processors, settlement partners, and remittance providers.
• Identity verification, AML screening, fraud monitoring, and risk management providers.
• Cloud hosting, security, analytics, and customer support providers.

We may also disclose information when required by court orders, government agencies, financial regulators, law enforcement authorities, or applicable laws and regulations.

6. International Data Transfers

Because CherryPay may work with global partners and service providers, personal information may be transferred and processed in jurisdictions outside your country of residence.

Whenever such transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented to protect your information.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide Services and fulfill contractual obligations.
• Meet legal and regulatory requirements.
• Resolve disputes, prevent fraud, and enforce agreements.

Even after account closure, certain records may be retained where required by applicable laws and financial regulations.

8. Data Security

Protecting your information is a priority for CherryPay.

We implement technical, administrative, and organizational safeguards, including:

• SSL encryption and secure server infrastructure.
• Access controls and authentication procedures.
• Fraud monitoring systems and internal security policies.

While we take reasonable measures to protect information, no online platform can guarantee absolute security.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request corrections to inaccurate information.
• Request deletion of certain information.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where applicable.
• Request a copy of your personal data.

To exercise any of these rights, please contact us using the details provided below.

10. Cookies and Similar Technologies

CherryPay may use cookies, tracking technologies, and similar tools to:

• Maintain user sessions and improve platform functionality.
• Analyze website traffic and enhance security.
• Personalize user experiences.

You may modify your browser settings to manage cookies; however, some platform features may not function properly if cookies are disabled.

11. Marketing Communications

From time to time, we may send updates about new products, service announcements, promotions, and educational content.

You may opt out of promotional communications through available unsubscribe options. Important account, security, legal, and compliance communications cannot be opted out of while maintaining an active account.

12. Children's Privacy

CherryPay Services are intended exclusively for individuals who are at least 18 years old.

We do not knowingly collect personal information from minors. If we become aware that information has been collected from an individual under 18, we may remove it and close the associated account.

13. Third-Party Websites and Services

Our platform may contain links to third-party websites or services.

CherryPay is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of third-party services they access.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, operational, or technological changes.

Updated versions will be published on our website and platform. Continued use of CherryPay following an update constitutes acceptance of the revised Privacy Policy.